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Customer Reviews
Extremely helpful, they replied to my email very quickly and were so kind. I will definitely be shopping here again!
Review collected via store invitationA gorgeous bag that fits far more than you would expect. The front pocket is a little tight, though.
Review collected via store invitation Review earned a reward for future purchaseI got the mini brooklyn bag as a present for my mum and she absolutely loved it. There is more than enough room for everything she carries day to day, and the size suits her petite frame perfectly.
Review collected via store invitation Review earned a reward for future purchaseReally nice quality and a great size. It holds quite a lot of things inside!
Review collected via store invitationSuch a nice Brooklyn bag! Soft and lovely!
Review collected via store invitationRECENTLY VIEWED PRODUCTS
FAQS
WHAT IS PREORDER?
Preorder is a more sustainable way of producing: we only make what has already been ordered. When an item is on preorder it means that it is being produced right now, and you will receive it as soon as we have it ready. The shipping date of these items is always shown on the product page. Producing this way lets us avoid overproduction and reduce our waste.
** When an order has one item in stock and one preorder item, both are shipped together on the date expected for the preorder item.
THE PRODUCT IS OUT OF STOCK, WILL IT COME BACK?
Please contact our customer care team for any information about stock. We work with small production runs, so from time to time you may find a product temporarily unavailable.
HOW DO I CLEAN MY BAG?
If your backpack is made of fabric, you can wash it with warm water, a mild soap and a soft brush. Just be careful to keep the leather and the metal parts away.
If you wish to clean a leather backpack, please take it to a professional cleaner. Many leather shops also carry different lines of products that protect your backpack from water and dirt.
CAN I CHANGE MY ORDER?
Of course! If you wish to change your order, write to our customer care team and we will do our best to help you. Please note that changes are only possible while the order has not been shipped yet.
CAN I PLACE A CORPORATE ORDER?
Sure, we have plenty of ideas for your corporate gifts. Just get in touch with us to request your order — we can even personalise it for you.
A member of our team will contact you shortly to help finalise the details and the prices.
WHEN WILL I RECEIVE MY ORDER?
Items in stock are dispatched within 24-48 hours on business days (public holidays not included) and leave our warehouse. For preorder items, you will find the shipping date on the product page and in your order confirmation email.
Estimated delivery times:
Spain & Portugal: 24-72h
Europe: 2-4 days
Outside Europe: 3-6 days
UK: 4-6 days (the parcel may be held at UK customs for some extra time, which is beyond our control)
HOW DO I RETURN MY ORDER?
You will find all the information about our return policy and how to return an order HERE. You can also contact us at any time with any question about returns.